These general conditions of sale (hereinafter the "General Conditions") apply to any purchase made by a user / natural person (hereinafter the "CUSTOMER") on the website reahlydog.com (hereinafter referred to as the "Terms and Conditions"). "SITE") with the microenterprise TIPHAINE COSTEL GONCALVES registered in the chamber of trades and crafts of Meurthe-et-Moselle under the number 532764909RM54, having its registered office at 327 rue de Vouachalons 54200 TOUL, France.
(hereinafter the "SELLER")

Any order placed on the SITE implies the unconditional acceptance of the CLIENT of these general conditions of sale.

ARTICLE 1 - Definitions

The following terms have the following meanings in these Terms and Conditions:

  • "CUSTOMER": means the contractual partner of the SELLER, who guarantees to have the quality of consumer as defined by the law and the French jurisprudence. As such, it is expressly provided that this CLIENT acts outside any usual or commercial activity.

  • "DELIVERY": refers to the first presentation of the CREATIONS ordered by the CUSTOMER at the delivery address indicated during the order.

  • "CREATIONS": refers to all the products available on the SITE.

ARTICLE 2 - Purpose
These General Conditions govern the sale by the SELLER to his CLIENTS of the CREATIONS.
The CLIENT is clearly informed and acknowledges that the SITE is aimed at consumers and that professionals must contact the SELLER in order to benefit from separate contractual conditions.

ARTICLE 3 - Acceptance of General Conditions

The CUSTOMER undertakes to read these General Conditions carefully and to accept them, before proceeding to the payment of an order of CREATIONS passed on the SITE.
These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CLIENT is invited to read carefully, download, print the General Conditions and to keep a copy.
The SELLER advises the CUSTOMER to read the General Terms and Conditions for each new order, the latest version of these Terms applying to any new order of CREATIONS.
By clicking on the first button to place the order and then on the second to confirm the said order, the CLIENT acknowledges having read, understood and accepted the General Conditions without limitation or condition.

ARTICLE 4 - Purchase of products on the site
To be able to buy a CREATION, the CUSTOMER must be at least 18 years old and have the legal capacity or, if it is minor, be able to justify the agreement of its legal representatives.
The CLIENT will be invited to provide information to identify it by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER. The CLIENT can check on the SITE the status of his order. The follow-up of DELIVERIES can, if necessary, be carried out using the tools of follow-up of line of certain carriers. The CUSTOMER may also contact the SELLER at any time by email via the contact form, to obtain information on the status of his order.
The information that the CLIENT provides to the SELLER during an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CLIENT to confirm, by any appropriate means, his identity, his eligibility and the information provided.

The SELLER is not responsible for the misuse of a CREATION.
No CREATIONS can be guaranteed in time, it is the responsibility of the CLIENT to regularly check the condition of the latter and use it as described by the SELLER.


ARTICLE 5 - Orders

5.1. Characteristic of the creations

The SELLER undertakes to present the essential characteristics of the CREATIONS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under the applicable law (in these Terms and Conditions).
The CLIENT undertakes to read this information carefully before placing an order on the SITE.
Unless expressly stated otherwise on the SITE, all CREATIONS sold by the SELLER are new and in compliance with the European legislation in force and the standards applicable in France.

Some CREATIONS are unique or produced in small series and may not necessarily be redone identically.

The CREATIONS being made from semiprecious stones are not all identical, the stones being natural each is different. As a result, no CREATIONS are alike.

Some creations are customizable, so they are not taken back or exchanged.

The responsibility of the SELLER can not be engaged in case of non-compliance with the legislation of the country where the product is used.

5.2. Order procedure

CRÉATIONS orders are directly placed on the SITE. To place an order, the CUSTOMER must follow the steps described below (note however that depending on the CUSTOMER's start page, the steps may differ slightly).

5.2.1. Selection of CREATIONS and purchase options

The CUSTOMER must select the CREATION (s) of his choice by clicking on the CREATION (s) concerned (s) and choosing the desired characteristics and quantities. Once the CREATION is selected, the CREATION is placed in the CLIENT's basket. The latter can then add to his basket as much CREATION as he wishes.

5.2.2. Orders

Once the CREATIONS selected and placed in his basket, the CLIENT must click on the basket and check that the contents of his order is correct. If the CLIENT has not yet done so, he will then be asked to identify himself or to register.
Once the CUSTOMER has validated the contents of the basket and has identified / registered, will be presented an automatically completed online form and summarizing the price, the applicable taxes and, if applicable, the costs of delivery.
The CLIENT is invited to check the content of his order (including the quantity, characteristics and references of the CREATIONS ordered, the billing address, the means of payment and the price) before validating its content.
The CUSTOMER may then proceed to the payment of the CREATIONS by following the instructions on the SITE and provide all the information necessary for the invoicing and DELIVERY of the CREATIONS. For CREATIONS for which options are available, these specific references appear when the right options have been selected. Orders placed must include all the information necessary for the proper processing of the order.
The CLIENT must also select the delivery method chosen.

5.2.3. Acknowledgment of receipt

Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CLIENT's order. A copy of the acknowledgment of receipt of the order is automatically sent to the CLIENT by email, provided that the email address provided through the registration form is correct. .
The SELLER does not send any order confirmation by post or fax.

5.2.4. Billing

During the ordering process, the CUSTOMER must enter the information required for billing (the sign (*) will indicate the mandatory fields to be filled in for the CUSTOMER's order to be processed by the SELLER).

All personalized CREATIONS orders can not be made if there is no payment made in advance.
In particular, the CUSTOMER must clearly indicate all the information relating to the DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the DELIVERY address.
The CLIENT must then specify the payment method chosen.
Neither the order form that the CLIENT establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitutes an invoice. Whatever the method of order or payment used, the CUSTOMER will receive the original invoice to the DELIVERY of CREATIONS, by email.

5.3. Date of the order

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE do not begin to run until this date.

5.4. Price

For all CREATIONS, the CUSTOMER will find on the WEBSITE prices displayed in Euro Excluding VAT (VAT not applicable, article 293 B of the CGI), as well as the delivery charges applicable (depending on the weight of the package, excluding packaging and gifts , the address of DELIVERY and the carrier or mode of transport chosen).
Vendor prices of the SELLER are subject to change. As a result, the prices listed on the SITE may change. They can also be modified in case of offers or special sales.
The prices indicated are valid, except gross error. The applicable price is the one indicated on the SITE on the date when the order is placed by the CLIENT.

5.5. Availability of CREATIONS

The unavailability of a CREATION is in principle indicated on the page of the CREATION concerned.
In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay if the CREATION is unavailable.
As a reminder, most CREATIONS are unique and can not necessarily be reproduced.
The availability and exclusivity of CREATIONS varies according to the availability at the vendor of the SELLER and the creativity of it.

The CREATIONS of the Swarovski range are only available for pre-order.
These will be dispatched within 15 working days.

The SELLER may, at the request of the CLIENT:
Either offer to ship all CREATIONS at the same time as soon as the CREATIONS out of stock will be available again,
Either proceed with a partial shipment of the CREATIONS available at first, then with the dispatch of the rest of the order when the other CREATIONS will be available, subject to a clear information concerning the additional transport costs that may be incurred,
Either propose an alternative CREATION of quality and equivalent prices, accepted by the CLIENT.
If the CUSTOMER decides to cancel his order of unavailable CREATIONS, he will obtain the refund of all the sums paid for the unavailable CREATIONS at the latest within thirty (30) days of the payment.


ARTICLE 6 - Right of withdrawal and exchanges

  • In accordance with the provisions of the Consumer Code, the CUSTOMER has a period of 14 days from the date of delivery of his order, to return any item that does not suit him and request the exchange or refund without penalty, to the exception of return costs which are borne by the buyer.

  • The SELLER may, however, postpone the refund until recovery of the product or until the customer has provided proof of the shipment of the product, the date chosen being the date of the first of these facts.

  • Returns are to be made in their original condition and complete (packaging, accessories, instructions ...) allowing their re-marketing in new condition, accompanied by the purchase invoice.